The research design used to develop a high performance management system construct for US restaurant managers

Studies suggest that when organizations place a higher value on their employees, through the implementation of high performance management systems (HPMSs), their business performance improves. Those that have conceptualized the HPMS construct in the service sector have limited validity for the restaurant industry. To fill this gap this paper presents the research methods used to develop a construct for a HPMS within the casual restaurant sector of the US hospitality industry. The exploratory qualitative methodology that combines a variety of data collection techniques including interviews for the pilot study, the Delphi method and secondary data collection to establish the most salient dimensions of a HPMS in the casual restaurant industry, are discussed. Thirteen key HPMS dimensions are identified; training and skill development, employer of choice, information sharing, selectivity in recruiting, measurement of HR practices, promotion from within, quality of work/life, diversity, incentive pay based on performance appraisal, participation and empowerment, employee ownership, self-managed teams and high wages. In addition, an overarching HPMS construct is developed as a first step in identifying the link between HR practices and restaurant performance.     

A model of rapid knowledge development: The smaller born-global firm

Existing models of the internationalization process have not captured the important phenomenon of accelerated international growth of born-global firms, which led Johanson and Vahlne (2003) to revise their model. However, the revised network model falls short of explaining rapid internationalization of firms. While they indicate a “specific relationship development process” used by born-global managers, Johanson and Vahlne (2003) still suggest the existence of an incremental learning and “responsive” model, which is based on pre-existing relationships. We extend current theory in arguing that born-global managers can use both pre-existing and newly formed relationships, to quickly and proactively develop new knowledge for rapid commercialization of their products. Proactive, advanced relationship-building capability is based around locating partners with technological knowledge with a view to ensuring ease of sharing knowledge. We explore the development of trust and inter-firm partnerships in established and newly formed networks and how these lead to tacit knowledge, absorptive capacity and new knowledge generation. While Johanson and Vahlne (2003) emphasize “market specific experience and operation experience” we emphasize “technological experience”. The reason that knowledge sharing is able to proceed quickly is that the shared “technological knowledge” allows rapid transfer and development of new knowledge and the drive to commercialize a product before a competitor, promotes the “mutual need” (co-dependency) to act quickly, characteristic of technology-based industries, which face rapid change. As an outcome of the born-global manager's ability to locate new partners through existing networks, new international links may be quickly developed, with internationalization being an outcome, but not necessarily a driver of behaviour in smaller born-global supply chains.     

Dual sources of support for dual roles: how mentoring and work–family culture influence work–family conflict and job attitudes

This study examines the influence of mentoring support and perceptions of a supportive work–family culture on the level of work–family conflict (WFC), job satisfaction and affective commitment reported by employees in a Fortune 100 professional services organization. Main effects and interaction effects between mentoring and work–family culture were explored. Results indicate that the presence of a mentor is significantly related to affective commitment while a supportive work–family culture was associated with less WFC – both family interference with work and work interference with family – and greater job satisfaction and affective commitment. For both job satisfaction and affective commitment, there is an interaction effect that suggests a synergy between direct and contextual support. Implications for practice and future research are discussed.     

Identity Threat Assessment and Prediction

Identity theft and related threats are increasingly common occurrences. This paper is an overview of the Identity Threat Assessment and Prediction (ITAP) project. It describes our use of news stories to gather raw data about incidents of identity theft, fraud, and abuse. Through these news stories, we seek to determine the methods and resources used to carry out these crimes; the vulnerabilities exploited; and the consequences of these incidents. The ITAP model is a large and continually growing, structured repository of such information. There are currently about 5,000 incidents captured in the model. To this body of information, we apply a variety of analytical tools that enable us to show and compare threats, losses, and trends. We discover notable and sometimes surprising results. A goal of this project is to be able to predict future threats, and to provide some concrete guidance on how to avoid them.     

The institutionalization of information system project management practices

Considering that current structures are the result of choices made in specific contexts in the past, we adopt a historical perspective in order to understand how some information systems (IS) project management practices evolved and became norms. Using historical methods, we analyze sources of data spanning 52 years of IS project management (1945–2007) – interviews with IS project managers and academics, IS project management textbooks, curricula, and the scientific and professional literature – to: (1) determine whether some IS project management practices may now be considered institutionalized, and (2) understand their institutionalization processes over time. Based on this analysis, three groups of IS project management practices may now be considered institutionalized: formal control, external integration, and project risk management.     

Wilderness and cultural tour guides,place identity and sustainable tourism in remote areas

This paper is concerned with understanding the relationship between place identity and sustainable tourism in remote areas. It examines wilderness and cultural tourism guides’ place identity and how those identities are deployed in designing and delivering their activities, then evaluates how these activities engage with the goals of sustainable tourism. A mixed-method approach collected data from textual documents, participant observation and semi-structured interviews. A literature review and early document analysis identified three exemplary Yukon place identity narrative themes: (1) Masculinist Narratives, (2) Narratives of the New Sublime and (3) Narratives of Loss. A narrative framework emerged from initial findings and was refined on an on-going basis throughout the research process, and used iteratively as an analytical tool. Sustainable tourism is understood in relation to geotourism and place-based approaches. Instrumentally, the study provides insight into strategies used by guides to engage with, enhance and broaden goals for and understandings of sustainable tourism. It considers the role of infrastructure and the significance of lifestyle entrepreneurs. Authenticity is engaged to examine how it is operationalized as a crucial dimension of sustainable tourism in remote areas and is used to examine instrumental considerations, as well as a potential tool to “liberate place”.     

Developing Woodlands for Tourism: Concepts,Connections and Challenges

Driven by potential economic benefits for rural communities, tourism has become an increasingly central focus of sustainable woodland management in Great Britain. Knowledge of the values and uses of woodlands for tourism, and the impacts of woodland management on tourism is, however, limited. This paper outlines qualitative research in three study areas which used in-depth interviews and discussion groups to engage with tourism providers to explore these issues. It argues that woodlands are an important constituent of ‘countryside capital’, with woodlands” imagery and accessibility, and their natural and man-made resources used directly and indirectly by tourism enterprises. A landscape-scale approach to tourism planning and development is advocated to ensure a more holistic use of woodlands for tourism. Critical issues are identified as being strategy and integration, local engagement, sharing of information, resources, costs and benefits between stakeholders, and policies and practices to stimulate innovation and growth.